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Small Business

For small businesses with 1 - 100 full time and full-time equivalent employees

Online self-service transaction help

Call (866) 752-4737, Monday through Friday, 8 a.m. to 5 p.m., or email csu.ca@kp.org

Small business representative

Contact a representative and get assistance with questions and requests related to your client's Kaiser Permanente account.

Contact a representative to assist with new sales

Northern California

Service Area

 Sales Executive

 Phone Number Email
Contra Costa, Marin, Sonoma, Napa, Solano

 Courtney Callan

 415-416-7746 courtney.x.callan@kp.org
Fresno, Kings, Tulare, Madera, Stockton, Modesto

 Joanna Capriola

 559-974-8549 joanna.m.capriola@kp.org
Sacramento

 Erin Bosworth

 925-324-8427
 erin.bosworth@kp.org
San Francisco, Peninsula, Alameda, Fremont,
Oakland, Richmond

 Reshmi Prasad

 510-853-0514 reshmi.prasad@kp.org
San Jose, San Mateo, Cupertino, Santa Clara

 Sue Lutz

 408-771-9722
 sue.l.lutz@kp.org
Santa Cruz, Monterey Sarah Bell 408-912-0124 sarah.x.bell@kp.org

 

Southern California

Service Area

 Sales Executive Phone Number  Email
Bakersfield

 Joanna Capriola

 559-974-8549 joanna.m.capriola@kp.org
L.A. Metro, San Fernando Valley Peter Siebold 818-269-2219 peter.j.seibold@kp.org
Orange County

 Grace Hong

 714-397-3910 grace.hong@kp.org
San Diego Stacy Moskowitz 619-380-3717
 stacy.a.moskowitz@kp.org
San Gabriel Valley

 George Papacalos

 626-201-7111 george.n.papacalos@kp.org

Small Group Services

Self-service

Access account.kp.org self services to:

  • Manage renewals
  • Update contact information
  • Submit electronic signature forms
  • View contract, Summary of Benefits Coverage (SBCs) and EOCs
  • View membership and make eligibility changes
  • View and pay bills online
  • Order ID cards

For the fastest way to contact key departments, download this small business service reference guide.

Web Support Team | 8:30 a.m. - 5 p.m. PT

  • Online access
  • Password resets
  • Navigation assistance

Phone: 1-800-790-4661, Option 4
Email: csc-sd-cas-web-support@kp.org
Enrollment and Billing: California Service Center

8:00 a.m. - 5:00 p.m. PT

  • Benefit and eligibility requirements
  • Billing
  • Member enrollments/terminations
  • COBRA
  • Medicare/Medicaid
  • Initiate EDI/834 file feeds by email: kp834@kp.org

Phone: 1-800-790-4661, Option 1
Email forms to: csc-sd-sba@kp.org
Employer Literature Requests: Client Service Unit

8:00 a.m. - 5:00 p.m. PT

  • Bulk open enrollment packets and brochures
  • Copies of contracts, EOC interpretation
  • Request 5500 Schedule A
  • 1095-B forms by email: mec@kp.org

Phone: 1-800-790-4661, Option 2
Email: csu.ca@kp.org
Fax: 1-800-369-8010

 
Broker/Employer Account Management Support Team

8:00 a.m. - 5:00 p.m. PT, closed 12:00 - 1:00 p.m

Overall responsibility for the account including:
  • Renewal and renewal date changes
  • Plan change requests
  • Rate and general benefit inquiries
  • Open enrollment requests
  • Training for account.kp.org self-service and benefit updates
 Phone: 1-800-790-4661, Option 3
Email: amt@kp.org
Fax: 1-800-369-8010
Service and Care Delivery Inquiries: Employer Broker Services (EBS)

8:00 a.m. - 5:00 p.m. PT, closed 12:00 - 1:00 p.m.

Service support such as:

  • Service resolution for access to care, benefits, deductible accumulations, and claims
  • KPIC/Choice products and Consumer Directed Health Care (CDHC)
  • Broker of Record changes 

Phone: 1-877-762-8247
Email: ca.kp.ebs@kp.org

Member Services Contact Center

24 hours a day, 7 days a week (closed holidays). For TTY, call 711.

  • Member level benefit and eligibility inquiries
  • Member demographic updates
  • Explanation of benefits
  • Facility locations and physician directories 

kp.org
Phone: 1-800-464-4000