The importance of updated contact information for those with Kaiser Permanente health coverage.¹

To help members have the best possible experience with Kaiser Permanente, we need a way to reach them. When you provide us with members' current phone numbers, email, and mailing addresses during enrollment, it allows us to ensure a smooth onboarding experience and contact members when a need arises for such things as:

• emergency and rapid response situations
• sudden clinic closures and related updates
• urgent follow-up on test results, appointment reminders, and more…

For groups that submit an employee eligibility file, please provide the member-employee’s updated contact information by way of updates in account.kp.org, or by emailing our processing center requesting the updates on employee contacts at CSC-DEN-ROC-Group@kp.org

If the employee is responsible for updating their contact info, they can update it by logging in to their kp.org account or contact Kaiser Permanente Member Services at 1-800-966-5955 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m.; Saturday 8 a.m. to noon; except major holidays.

If an employee is new to Kaiser Permanente we encourage them to register on kp.org/newmember to access time-saving tools and resources to help you stay on top of your health.

Share this flyer with your employees

If you have questions, please reach out to your Kaiser Permanente representative.

^{1. The Kaiser Permanente health plan is underwritten by Kaiser Foundation Health Plan, Inc.}