Broker Compensation Shared Service (BCSS)
For help with licensing, appointment, commission, demographic changes and book of business updates, contact the Broker Compensation Shared Service (BCSS) at 1-844-268-2943.
Hours: Monday through Friday, 4 a.m. to 4 p.m. (HST) or by email at HI-BKRLAC@kp.org
Employer & Broker Services (EBS)
The Employer & Broker Services (EBS) team can help with escalations about claims, benefits, pharmacy, access to care, and other services.
Email:- hi.kp.ebs@kp.org
Phone: 1-855-327-0507
Hours of Operation: Monday to Friday, 9 a.m. to 5 p.m. HST
New Group Sales
If you have any questions about benefits or how to apply, please email our New Sales team at hi-sales@kp.org or call 808-432-5919 for Oahu / 1-866-381-3044 for Neighbor Islands (toll free).
To contact American Specialty Health (ASH), call customer service at (800) 678-9133
For groups of 1 to 50 employees
Small Group Account Management Team
For questions on eligibility, enrollment or benefits, call 808-432-5256 for Oahu or 1-888-352-4737 for Neighbor Islands.
Hours: Monday through Friday, 8 a.m. to 5 p.m. (HST)
Fax at 808-432-5304
For groups of 1 to 50 employees
Small Group Account Management Team
Oahu 808-432-5256
Neighbor Island 1-888-352-4737
Hours: Monday through Friday, 8 a.m. - 5 p.m. (HST)
Get a quote and learn about applying for coverage
For groups of 51 or more
Contact your broker or Kaiser Permanente Account Team.
For groups of 51 or more
Contact your broker or Kaiser Permanente Account Team.
Call our Broker Service line at 844-394-3978, to quickly resolve issues with Kaiser Permanente for Individuals and Families (KPIF) applications, billing, and administration.
If you have multiple questions about KPIF applications, billing, and administration, please fill out an Application Status and Billing Inquiry Form and send it to kpif-member-hi@kp.org.
For compensation questions, please fill out a Compensation Inquiry Form.
If our representatives request your client’s written permission to share information, please use this form:
HIPAA disclosure form
